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A Heartwarming Encounter: The Power of Connection and Kindness


In a time of uncertainty and lingering effects of the pandemic, small businesses faced numerous challenges. Namaste Brows & Boutique, a newly opened eyebrow threading and tinting studio, struggled to attract customers amidst the ongoing news about COVID-19. However, one ordinary morning, a remarkable encounter took place that would leave a lasting impact on both the customer and myself.

A Serendipitous Connection

Four months after Namaste Brows & Boutique opened its doors, a customer walked in, seeking eyebrow threading and tinting services. Curious about how she discovered the store, I inquired about her journey and was pleasantly surprised to learn that the customer had driven nearly 30 minutes after finding the establishment on Google. This interaction signaled the potential for a meaningful connection and a chance to offer solace during a difficult time.

A Glimpse into a Grieving Heart

The customer revealed that she was preparing for her nephew's funeral. As I listened attentively, I began to understand the weight of this visit and the importance of providing support beyond the offered services. Taking a moment to center myself, I silently prayed for guidance, hoping to be the best listener and companion my customer needed during this challenging period.

Shared Stories and Cultural Exchange

In an attempt to offer comfort, I started asking about the customer's beloved nephew, encouraging her to reminisce about the joyful memories they shared. The conversation gradually evolved, and the customer expressed genuine interest in my background, my new business, and my family. Our discussions delved into culture, faith, and personal values, creating a bond that transcended the boundaries of a typical customer interaction.

Being the Light for Others

Throughout our conversation, I shared my passion for people and my life mission of being a source of light for others. This openness and authenticity seemed to have a calming effect on the customer, creating an atmosphere of tranquility and understanding. It was a testament to the power of genuine connections, even in the most unexpected situations.

A Touching Gesture

After the eyebrow service was complete, the customer proceeded to the front desk to settle the bill. When presented with a modest total of $35, she discreetly rolled up a few bills and placed them in my hand, asking me not to count the money until after she had left the store. Our farewell embraced the deep connection we had formed, leaving me feeling a mix of gratitude and anticipation.

An Unforgettable Surprise

Once the customer had departed, I eagerly unfolded the bills, curious about the tip left by my newfound friend. To my astonishment, I discovered a $62 tip tucked within the folds. Overwhelmed with emotion, I couldn't hold back tears of joy. I immediately called my husband, eager to share the remarkable story and the profound impact it had on me.

The Power of Encouragement

In the midst of challenging days with minimal foot traffic, the customer's kind words, heartfelt hug, and unexpected generosity served as a powerful reminder to me to persevere. The encounter had become an encouragement, a light in the midst of darkness. It reminded me that in life, there are people sent to uplift us and remind us of our purpose.


The story of this chance encounter at Namaste Brows & Boutique demonstrates the power of human connection, kindness, and the potential for transformation moments in our everyday lives. In a time when uncertainty prevailed and businesses struggled, the genuine exchange between the customer and myself transcended mere transactions, leaving a lasting impact on both of us. It serves as a reminder that even in the face of adversity, one act of kindness can ignite a flame of hope, reminding us to keep moving forward, to be a source of light for others, and to never underestimate the power of a genuine connection.

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